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Report / Digital Transformation in Ras Al Khaimah Government enhances business continuity September 07,2020

Report / Digital Transformation in Ras Al Khaimah Government enhances business continuity

Ras Al Khaimah, September 2nd, WAM, the Heads and Directors of the government departments of Ras Al Khaimah confirmed that the investment in developing and updating the technological infrastructure and digital transformation in the government service sector during the past years has proven its effectiveness in confronting the challenges imposed by Novel Coronavirus (Covid-19) crisis, especially that the emirate successfully continued to provide its services to customers in various local departments via its electronic and digital platforms, in order to enhance the flexibility and continuity of the business sector in the emirate.

“The Department, under the instructions of His Highness Sheikh Mohammed bin Saud bin Saqr Al Qasimi, Crown Prince of Ras Al Khaimah and Chairman of the Emirate's Judicial Department, possesses a digital transformation strategy with all its services, as it has successfully provided all its judicial and documentary services digitally during the Corona virus pandemic and to date without interruption, which contributed to saving the time and effort for customers and obtaining the service quickly.” said His Excellency Counselor Ahmed Mohammad Al Khatiri, Head of the Courts Department of Ras Al Khaimah to the Emirates News Agency, WAM.

He explained that the Department has completed 34,808 transactions for its customers using the electronic systems since the end of March, which included 25,787 transactions for judicial services, 6,528 transactions for the notary public and 2,493 transactions for the community services.

He also explained that the Department was keen to apply make use of the modern technologies to serve the judicial procedures and distance working, as the Department developed a rapid response plan, which includes all judicial, executive, administrative and technical course of action within the procedures implemented by the courts to minimize the spread of the Corona virus, maintain the safety of employees and customers and keep the continuity of the business efficiently and in high quality.

He pointed out that the courts have provided, under the umbrella of their digital services, a range of services amounting to 280 digital services, with a 92% digital transformation, through which the customers benefited from these services 24/7, through 3 channels: Ras Al Khaimah Government Website, Website of Courts Department, and the mRAk Smart Application, while the number of subscribers to the electronic court services reached 160 lawyers and law firms from all over the country, representing an increase of 13%. The total number of companies and banks subscribing in the services reached 68 companies and banks, representing an increase of 33%, and the total number of subscribers of the parties reached 86, representing an increase of 160% during the Corona virus, indicating the customers’ positive interaction with the digital services.

For his part, Eng. Ahmed bin Saeed Al Sayyah, Director General of the Electronic Government Authority, has revealed that the number of digital transactions completed since the beginning of the Corona virus crisis till now reached about 119,464 electronic transactions through Ras Al Khaimah Government Portal,, in addition to 3015 smart transactions through mRAK Application, while the number of services provided amounts to 755 electronic services and 108 smart services covering various government departments in Ras Al Khaimah Emirate.

He referred that the Electronic Government Authority has provided all the necessary technical requirements to ensure the continuity of business in the emirate and to meet the customers’ requirements to obtain the required services without the need to visit the government agencies. A new package of services was also added to be transformed from paper to electronic and smart, as the circumstances contributed to increase the number of transferred services, the rate of increase was approximately 50%, in addition to raising awareness among community members to adopt the latest technologies within the framework of the commitment to create an integrated digital community, with all of its members have equal access to technology.

His Excellency Munther bin Shukr Al Zaabi, Director General of Ras Al Khaimah Municipality affirmed that the success of the digital transformation process during the "Corona Virus" crisis was due to the directives of the wise leadership in the emirate and its full support for the digital transformation process which seeks to build administrative experiences and competencies, implement the digital transformation process optimally, and empower, qualify and encourage the employees of the Department to adopt the digital process, which has an impact in raising the efficiency of work and the employee, in addition to achieving the customers’ happiness as well as the continuous modernization and development in the Department's operations and systems, which would speed up the pace of work.

"The Municipality Department provides 206 electronic services through the Emirate of Ras Al Khaimah Portal, Moreover, 46,940 transactions have been carried out since the launch of the remote application project for all the Department's services, as 139 services were added for remote application in order to minimize the customer’s need to come to the municipality and enable the Municipality customers to follow up their transactions remotely.” he added.

In turn, His Excellency Dr. Abdul Rahman Al Shayeb Al Naqbi, Director General of the Department of Economic Development, indicated that the Department, in line with the business continuity activation plan, launched a new licensing system on last May that includes a package of electronic services through which the customers can complete their transactions from home without the need to attend to the Department, where the number of Electronic Services provided reached 47 electronic services varying from licenses, economic permits and To Whom It May Concern certificates, in addition to the services of the Control and Commercial Protection Department.