The idea of establishing the Electronic Government Authority of Ras Al Khaimah was born in 2004 based on the aspirations of H.H. Sheikh Saud bin Saqr al-Qassimi, member of the Supreme Council and Ruler of Ras Al Khaimah, to transform Ras Al Khaimah society to an online community in all its aspects, through the application of the latest technologies and integrated solutions and the use of comprehensive systems available for automating the work of all processes and systems of governmental IT and telecommunications departments (ICT), the creation of the necessary technical infrastructure, and moving towards leadership in e-government including its information technology, telecommunications, service, and geographical aspects.
The Electronic Government Authority (EGA) provides centralized services to the government departments in Ras Al Khaimah in the following areas: Technical project management, technical services management, training programs, and e-services. The EGA is also keen to develop an IT strategy for the Government of Ras Al Khaimah, and implement it in cooperation with government departments in the emirate, and to promote information security through the application of international security standards in the Government of Ras Al Khaimah Information Centre. The EGA obtained the ISO 27001:2013 certification in the field of information security systems management, the ISO 9001:2008 certification in the field of Quality Management System and the ISO 22301:2012 certification in the field of Business continuity Management to ensure the security and confidentiality of data in the government of Ras Al Khaimah in general, and to increase the confidence of its customers in all sectors of their infrastructure, technology and the procedures adopted by it for the privacy, security and protection of their data and transactions, especially the electronic transactions, in order to achieve their customers satisfaction. The EGA is focused on the development of its e-services in line with customer requirements and to improve the properties of these services and raise the level of their performance.
EGA assures excellence and leadership in providing services to all its customers, and puts them on top of its priorities, to meet the needs and requirements of customers, and always strive for the implementation of best international practices in the field of information technology, to increase the institution's technical performance and meet the current and future needs and requirements of government departments, and provide an efficient working environment for employees to improve their performance and simplify business processes and enhance customer satisfaction.
The online portal of the Government of Ras Al Khaimah www.rak.ae is the shared window of all electronic services for the local departments in the Emirate of Ras Al Khaimah, with the participation of some federal institutions that provide their services to all citizens and residents of the Emirate of Ras Al Khaimah in particular, and UAE in general.
The electronic services were divided into three categories according to the targeted customers:
1. Personnel Services (G2C):smart services which serve the members of the community from citizens, residents and visitors.
2. Corporate Services (G2B):smart services to serve businesses in the Emirate of Ras Al Khaimah and all measures that make it easier for them without the need to review the relevant departments, targeting businessmen and investors, in order to increase investment in the emirate by attracting this segment.
3. Government Services (G2G):smart services serving government Department &government entities.