More than 300 E-Services and 100 Smart Services in RAK February 07,2020
The Electronic Government Authority of Ras Al Khaimah (EGA) announced the completion of 280 projects by the end of 2019, as part of a digital transformation process that started in 2017. EGA services are increasing rapidly due to a package approach, integrated cards, service lines and other ways that helped increase the services up to 330 e-services through Ras Al Khaimah Government Portal and 110 smart services on mRAK app by the end of 2019, in addition to developing 19 systems to interconnect local government entities and with federal entities, such as the Ministry of Interior, Etisalat and the Emirates Identity Authority. This reflects a great strategic planning that is consistent with RAK Vision 2020-30 and the UAE National Agenda under the UAE Vision 2021.
Eng. Ahmad Bin Saeed Al Sayyah, General Manager of EGA said: “By the end of 2019, we achieved 73.8% of the overall digital transformation for all government services that fall under this process. The electronic transformation of the government services included in the program was at 69%, while the smart transformation reached 52%. The attempt to measure the customer happiness regarding the services offered by Ras Al Khaimah Government Portal in 2019, showed 86% on a sample of 17,961 customers. Today, we have 287 digital services, with 28 government entities registered with the e-messaging system “Tarresh”, 18 services available on automated machines and 205 e-services and smart services available for the employees of Ras Al-Khaimah government.
Al Sayyah continued: “EGA managed to achieve significant savings on the process, with 80% of the digital transformation projects executed by EGA programmers and developers, in addition to other internal resources.
EGA launched a series of important initiatives to support the digital transformation process, most importantly the Digital ID initiative, in addition to the Smart Access initiative and more. To further empower the process, we have also prepared a survey that identifies the needs of the customers who use the digital services.”