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Rak Digital Rak Digital RAK Customs Department Complaints and Suggestions Management

Service Enquiry

Complaints and Suggestions Management (for Development)

This electronic service allows customers to lodge complaints, track their status, and submit suggestions aimed at enhancing customs services.

Step 1

Login as a registered user and click the service link from home page.

Step 2

Enter importer code and other required fields and submit the form. You can support your request by uploading attachments like images and documents. In case if you don’t have any importer code system will redirect you to request for the issuance of importer code.

Step 3

Submit the form and you will receive SMS / mail confirmation about the Request with Reference number or you can visit to “My Request” for tracking your request.

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