Services Guide Government RAK Customs Department Refund of cash deposits and release of bank guarantees (Normal)

Service Enquiry

Refund of cash deposits and release of bank guarantees (Normal)

This service allows the refund of cash deposits and release of bank guarantees after submission of proof that the goods have departed from the UAE through any point of exit, presentation of original documents, cancellation of customs clearance companies, presentation of a customs exemption resolution or a discharge statement in case of customs offences

Step 1

Login as a registered user and click the service link from home page.

Step 2

Enter importer code and other required fields and submit the form. You can support your request by uploading attachments like images and documents. In case if you don’t have any importer code system will redirect you to request for the issuance of importer code.

Step 3

Submit the form and you will receive SMS / mail confirmation about the Request with Reference number or you can visit to “My Request” for tracking your request.

Step 4

Collect the requested documents electronically or by coming to the department in some cases.

Required Documents

1.    Original invoice *
2.    Original certificate of origin *
3.    Industrial production licence issued by the Ministry of Economy *
4.    Approval of the competent authority  (If the HS Code is restricted)
5.   Customs Exemption Certificate (Form B). )Issued for the imports of an industrial facility to the first point of entry by the competent authority of the country of final destination in the GCC).